Privacy Policy

At Tease Robo.Cafe.Bar & Eatery ("Tease", "we", "our", or "us"), we take your privacy and personal data seriously. This Privacy Policy outlines how we collect, store, use, and protect your information when you visit our restaurant in Hanmer Springs or use our website (https://fe-stag.thingstodoinhanmersprings.com).

We comply strictly with the New Zealand Privacy Act 2020 and the 13 Information Privacy Principles (IPPs).

We may collect personal and technical information directly from you when you interact with our services:

• Table Reservations: Name, phone number, email address, date, time, party size, and special requests (such as seating preferences or anniversary notes).
• Dietary & Health Requirements: Allergies, intolerances, or dietary preferences provided voluntarily for safe dining preparation.
• AI Chat Assistant Interactions: Queries, chat logs, and feedback submitted to our automated hospitality assistant to answer menu and booking questions.
• Selfie Point & Social Uploads: Photos voluntarily uploaded to our Selfie Point feature or tagged with our social media channels.
• Website Analytics & Tracking Tags: Anonymized IP addresses, browser/device types, referral URLs, pages visited, time spent on pages, and interaction events tracked via Google Analytics (GA4) and Google Tag Manager.

Your personal data is used solely for legitimate hospitality, analytics, and business operations:

• To confirm, manage, and send reminders for your dining reservations.
• To safely prepare culinary orders tailored to your dietary requirements.
• To respond promptly to customer inquiries, feedback, and special event requests.
• To maintain, optimize, and secure our digital platforms and robot server operations.
• To analyze website traffic, understand visitor interest in our menu items, and measure the effectiveness of promotional and marketing campaigns via Google Analytics and marketing tags.
• To comply with New Zealand health, safety, food hygiene, and licensing regulations.

We do not sell, rent, or trade your personal data to third parties. We only share information with trusted service providers who assist in our operations under strict confidentiality agreements:

• Reservation & POS Systems: Secure cloud booking infrastructure to organize table seatings.
• Analytics & Tag Providers: Google Analytics and Google Tag Manager for aggregated, anonymized web traffic analysis.
• Communications: SMS and email dispatch providers for reservation confirmations and reminders.
• Legal & Regulatory Authorities: When required by New Zealand law, law enforcement, or public health directives.

We implement rigorous administrative, physical, and technical safeguards to protect your personal data from unauthorized access, loss, misuse, or alteration.

All data transmitted across our website is encrypted using Transport Layer Security (TLS/HTTPS). Stored database records are protected with industry-standard access controls, firewalls, and tokenized authentication.

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, resolve disputes, and satisfy statutory record-keeping obligations under New Zealand law. Reservation records are securely archived and periodically purged.

You have statutory rights regarding your personal information under the NZ Privacy Act 2020:

• Right to Access: You may request confirmation of whether we hold personal information about you and receive a copy.
• Right to Correction: You may ask us to correct or update any inaccurate, incomplete, or out-of-date information.
• Right to Deletion: You may request the removal of your contact details or uploaded Selfie Point photos from our databases.
• Google Analytics Opt-Out: You can opt out of website analytics tracking by using the Google Analytics Opt-out Add-on.

If you wish to exercise any of your privacy rights or have questions about how your data is handled, please contact our designated Privacy Officer: